Trance Sunderban Hotel

Location

No bath robs, no toilet cutlery and the curtains were torn. Seems like they don’t want to provide service to guest coming from booking.com and MMT

LOCATION IS GOOD BREAK FAST IS ALSO GOOD. BUT THERE IS NEED TO STATRT OF INDIAN MEAL RESTORENT BECAUSE FOOD ORDERED ON ZOMATO OR SWIGI IS TIME CONSUMING.

WORST EXPERIENCE EVER

Worst experience ever, This is the worst hotel I have ever been to. The rooms were dirty. The switches were broken, appliances were not working, taps and bathroom fittings were rusty or broken, there was lizard in the bathroom, cockroaches were spotted,AC was not working, The electricity went twice. The 2nd time electricity went out, we had to leave the hotel at 12 midnight. Customer service was poor. The receptionist was damn right rude. Other guests were also complaining about mosquitoes.

Ambience Lush green nature Yoga studio everything...

Nothing as such...

Dear Service Provider,I am sharing some serious and sincere feedback about Sunderban based on my last experience at the place (Sunderban). Feedback points as follows :1. I invited a few close friends of mine for a short-duration celebration (no overnight stay of any kind), but the manager of Sundarban behaved so weirdly and asked my friends to leave.2. They have a non-written policy which they keep on changing (as per their convenience and choice) that nobody can go to a guest's room for any reason until they pay some hefty amount ( it doesn't matter if they stay for the night or not, but they have to pay or else they can't visit).3. Their policies are unclear and not mentioned anywhere.4. I was there to celebrate something, but they spoiled my mood. It wasted my energy and time, so it is the case of harassment.5. The manager of Sundarban is non-professional and impolite.6.I am one of the high-net-worth customers ( please check my profile and history) but such experience proves that it doesn't matter to you and Sunderban.7. They kept on arguing without showing their policies, which is unethical.8. I had to go for another option, which led to two payments for one night (one for the Sundarban room and another payment for a different hotel ).9. Sunderban charges too much but still has no respect or sensitive approach towards customers.

Dear Service Provider,I am sharing some serious and sincere feedback about Sunderban based on my last experience at the place (Sunderban). Feedback points as follows :1. I invited a few close friends of mine for a short-duration celebration (no overnight stay of any kind), but the manager of Sundarban behaved so weirdly and asked my friends to leave.2. They have a non-written policy which they keep on changing (as per their convenience and choice) that nobody can go to a guest's room for any reason until they pay some hefty amount ( it doesn't matter if they stay for the night or not, but they have to pay or else they can't visit).3. Their policies are unclear and not mentioned anywhere.4. I was there to celebrate something, but they spoiled my mood. It wasted my energy and time, so it is the case of harassment.5. The manager of Sundarban is non-professional and impolite.6.I am one of the high-net-worth customers ( please check my profile and history) but such experience proves that it doesn't matter to you and Sunderban.7. They kept on arguing without showing their policies, which is unethical.8. I had to go for another option, which led to two payments for one night (one for the Sundarban room and another payment for a different hotel ).9. Sunderban charges too much but still has no respect or sensitive approach towards customers.

The room was really clean and tidy

The attitude of the reception staff "MR MICHAEL" was really horrible!

The room was pretty clean and cosy!

The attitude of the reception staff "MR MICHAEL" is absolutely horrible and obnoxious with no smile and greetings at all for the customer! He's body language at work is as if he's doing a huge favor on the customer!! Really disappointing and annoying!

location

no service , cleanliness

green and Clean areaspacious and clean roomsGOOD FOOD

Restaurant should have few more INDIAN Dishes too

The breakfast was good. Staff was smiling and polite and service at the restaurant was efficient. The property itself is really well located, and the setting is quite beautiful

Everything else!! Poor attitude, badly kept rooms poor quality of linen. It’s a beautiful property that has sadly been allowed to go to seed. It’s a real pity.

Excellent breakfast, very well hosted by Chandramani. Indeed everything was just beyond expectation.

Balcony had cigarette stubs, smell. It was dusty and chairs tables not arranged. Clearly not prepared or cleaned before check in. Please also give hard bed option. Only reason I will not be back is the soft mattress.

Very good

prices were a bit high. the stay was very comfortable. although the staff did not furnish any bill after checking out

Lawn n greenery view goid

Staff Breakfast No full mirrorBath accessories none room service bad

Overall vintage house feeling. Spacious rooms with furniture vintage type. Washrooms are so spacious and clean that it adds to comfort. Restaurant is like out of the world experience if u love silence n nature. Very old trees, and birds chirping around was so exotic experience.I can't forget jaggery coconut ice cream with Burmese khaus suey. Spiritual vibes everywhere, it's an amazingly quiet place.

location and rooms

v v v bad staff and they charged us for water

The restaurant attached to the hotel was amazing

The reception was ordinary. Staff needs to be trained/ upgraded perhaps

As always, I wouldn’t stop admiring the quality of the spacial vibe of the set up. Wood, the deco, the green, the calm. The basic approach towards rooms and not overly decorated. Humble staff and very helpful at all time.

At times some rooms smell of old warehouse as you enter till the room is freshened by AC.

Tv not workingNo one taking responsibilityUseless service and breakfast

BreakfastRoom serviceTv not workingNo one answering

Breakfast was good , location was perfect ,

Cable tv was not working , staff was no so good

The location and the ambience are exceptional! Loved it! The rooms are fairly clean and the shower is nice:)

The overall service was less than average. The receptionist wasn't the most enthusiastic woman, and the towels that they provided seemed old and frayed. The breakfast they offered in the morning can also be better. It was a buffet, but the options were limited and it didn't include good coffee!